Not Received Your Test Results?
There can be many different reasons why you have not received your results. Please don’t panic. It may take up to seven working days for you to receive your results from the receipt of your sample; because of postal delays, weekends, or national holidays.
We have a dedicated team on hand to investigate and resolve the matter in a timely fashion, so if it has been longer, please complete the form below, and we will aim to respond to you within 24 hours.
**Please check the spam folder before pressing send**
We have a dedicated team on hand to investigate and resolve the matter in a timely fashion, so if it has been longer, please complete the form below, and we will aim to respond to you within 24 hours.
**Please check the spam folder before pressing send**
Please submit the following details...
Christmas Holiday Service Update
Over the festive period (22 December – 5 January), our testing and customer service teams will be working reduced hours.
This may result in longer response times and slight delays to test results. All samples will still be processed, and we’ll get back to you as soon as we can.
Thank you for your patience and understanding.
This may result in longer response times and slight delays to test results. All samples will still be processed, and we’ll get back to you as soon as we can.
Thank you for your patience and understanding.
We will response to any request within 24 hours during weekdays. And please monitor Spam, just in case.